The correctional facilities in the country have been the center of controversy for some reasons. There was a time when there was an outcry over the deplorable living conditions in some of them. In 2015, the system came under fire because making phone calls to friends and family in the system was charged at exorbitantly high fees compared to the rest of the country. A lot of reforms have since taken place in the sector, and the companies which can be commended for effecting these changes are among others, Securus Technologies.
Securus was established in 1986. It has been operational for the past three decades, and throughout this time, they have been working closely with the criminal justice system, especially the correctional facilities. Their main aim was to ensure that the facilities are transformed into a friendlier space than just a room with a bed. They also wanted to end clichés that are associated with the systems, such as being a hotbed of crime. Ever since the company introduced video monitoring systems in the facilities, the crime rates have gone down. Also, because the telephone services are heavily monitored, the organization of illegal activities such as sneaking weapons and other things used to commit crimes in the facilities has gone down.
Their company has been making this and many other moves in an attempt to improve service delivery within the criminal justice system. They have organized mergers, acquisitions, and other business deals to help them reach inmates. Currently, they serve more than 2,200 correctional facilities across the country. They believe that even though the criminal justice system is a matter which needs to be revisited from time to time, the facilities are better than they were at the start. CEO Rick Smith says that they will continue rolling out products and services which maximize the positive experiences of their users.